Aqua shop is grateful for all the support and loyalty our customers provide.
Aqua Shop prides itself on continual improvement in that of its product range and customer service willing to always go that extra mile to ensure our customers are more than satisfied.
Any feedback you would like to provide is very welcome. Please email email@example.com
14th November 2012
Received my Finis Swim Snorkel today after ordering it via the web just a few
days ago. Im very please with the fast delivery.
Also my compliments to the great advice I received from Nicole after calling
your 1300 number for clarification.
Over all a most positive customer service experience!
8th November 2012
Hi. I just wanted to say a huge thank u. My IM wetsuit broke the sat before I was about to leave for nz for world champs.argh! Luckily I was in Gold Coast (I live in port macquarie but was up on Gold Coast for collangatta gold). Luckily u guys saved the day....and the best part .... I actually won the aquathlon and triathlon Olympic world champs in the 35-39 year age group!!!!! So a huge virtual kiss to u all!
22nd October 2012
I have told 2 more people from our club to use you when ordering swimmers.
Amy wore her Blue Seventys for the first time on the weekend that you helped us fit by phone. They (and her) performed beautifully grabbing 4 more state times and 6 out of 6 PBs.
Thanks again for all your help,
Leanne (and Amy)
27th September 2012
Dear Aqua Shop,
You guys are incredible! Every time I shop there the service, products and advice are amazing. I bought online and its here the next day. I'll continue to shop with you guys and recommend you where possible.
Thank you, Dave
24th September 2012
Thank you so much for the great blue seventy helix wetsuit. Really appreciate it and I got it out in the water on the weekend.
It swam beautifully. It is only a short ramp up left before Auckland now and with an overall and age group win in the State duathlon championships yesterday morning (and the new wettie!!), I’m starting to get excited.
Mish – I was wondering whether you guys have a facebook page and thought it could be a good way to thank you guys publically before I have a triathlete blog page up and running properly. Let me know.
4th September 2012
Very efficient service as always, suit was in the post today..
24th August 2012
Hi Jane I just want to thank you for your prompt delivery and choice of swimmers that you chose for me. I am extremely happy with my purchase & the bag & swim cap they are awesome so from now on I will be buying all my swimmers from you. the size swim suit you chose was a perfect fit as well and please feel free to email me any new items you get, I have a few friends that are into swimming both men & women & we are all Paramedics from Sydney Carringbah, who knows if we get a team together we may ask you to design some for us. Anyway thank you again and feel free to forward and new products.
29th June 2012
Thank you very much for your effort and your excellent consulting.
I wish you a good weekend.
22nd June 2012
Thank you very much for your support. It is very rewarding to deal with you and your professional approach to customers is refreshing. I am spreading the word.
I shall return to your South Melbourne store today.
4th April 2012
Just a quick email to say 'thanks' for my recent order. You guys were really kind to express post over to Perth for me and we received the order with a few days to spare before my daughters swimming lessons started. The bathers themselves were excellent quality....they were scrunched up, unrinsed in her bag all day and have remained unscathed! My daughter summed it up when she said "Mum, I have the prettiest bathers ever!".
Amanda Woods :)
29th March 2012
Just a note to say thank you for recently arranging a replacement unit for my wife in place of the one that didn’t work properly.
It is great to see a company prepared to back their product with an appropriate “no fuss” replacement policy.
The new one is up and working perfectly.
27th March 2012
Was thinking of you
I wore the gorgeous swim suit
Had shocking swim, got hypothermia, wasn’t allowed to get on bike until I warmed up, got scared in the tunnel and nearly did not continue
Nearly ,missed bike cut off
What a drama
Anyway, ran my first ever marathon in 5:49 and finished in 15:37:26
And it was the best day of my life!!!
Hope to drop by soon Stella
23rd March 2012
Jane, just wanted to thank you for your fantastic service! Received my pull-boy today which was on back order, After the issues I’ve had with the tempo trainer it’s great to be able to rely on such great service. Have a great weekend.
21st March 2012
I received my goggles this morning – very efficient – and just wanted to say thank you as well for the complimentary cap & small mesh bag.
6th March 2012
Thanks again Jane,
You have been great to deal with and super super organised. A rarity in this day and age.
Really looking forward to trying out the suit, hope to use it for Melbourne if I feel comfortable enough in it!
Thanks for the kind words on my designs…..love good design (which is a major problem when it comes to triathlon Bling!)
Look forward to the test drive of the Helix……..I am president of the local tri club and I’m sure it will lead to some extra sales when our members catch me out and about in it J (subject to availability by the sounds)
4th March 2012
Dear Craig and Carla
I want to thank you both for your high level of professionalism and customer service when my daughter Zoe and I were in your store yesterday.
Fitting Zoe for a racing suit took considerable time, thoughtful advice and experience, and I felt that not only was Zoe in very capable hands, but so were all the other customers that came into your store.
Zoe swam in her suit today, and achieved her goal of qualifying times for the Country Comp in Sale next year. She felt very proud of her racing suit and I know her confidence in her abilities was enhanced merely by wearing the suit. She is the Girls Captain of Bendigo Hawks Aquatic, a relatively new club. Our uniform is not yet decided on, but I was very quick to recommend your website and business to all those who asked Zoe where she bought her racing suit from.
So, thanks for making our trip down from Bendigo worthwhile, and you can expect to see us as returning customers over the next few years!
6th January 2012
To Michelle, (Brisbane Aqua Shop)
I have been meaning to send this email since December so better late than never.
We are frequent customers of the Gold Coast Aqua Shop and my son Jack Kaminski swims at TSS Aquatic, we were in Brisbane for the Queensland State Championships in December when he told me his Blue Seventy skins were falling apart, we rang the Aqua shop on the Gold Coast and they gave us the address of the Camp Hill shop.
Jack had 8 events at Brisbane and he had only swum two so we were in desperate need for new skins. Jack wanted to try the new Speedo skins but they weren’t out yet so he was not really sure about wearing another pair of Blue Seventy’s as he wanted to try something new. Michelle in the Brisbane shop was wonderful, she bought out the new Arena X-glide skins which she expertly fit Jack into. Jack said they feel very different but he loves them. Jack won the 200m Butterfly event for 13year olds and also won two bronze medals over that week, he is very happy with his Arena skins and I wanted Michelle to know we really appreciated her help and advise back in December.
Jack will be wearing these skins at Nationals this year so we hope to pop in and see Michelle then to say thank you personally, but if you could please pass this on to her we would be grateful.
25th January 2012
Thanks for your brilliant help last week.
I wrote this to FINIS USA
MICHAEL GRAHAM of AquaShops in Brisbane Australia ... was a great .... very great help . He has sorted the matter
24th January 2012
THANK YOU so much Michelle, yes this has been taken care of and we are so pleased with the assistance that has been provided to us, we will certainly be back as customers!
Kind regards Tammy Bruecher
20th January 2012
Thanks so much Mish.
I have ordered one today.
Cheers. S. A. Medway.
14th January 2012
Just letting you know that we received the Mp3 player. Once again, thank you very much for your generosity and your professionalism. I will be promoting Aquashop during the Swimathon and at every other opportunity. It is a genuine pleasure doing business with you and in my opinion, it is rare these days to find a company with such consistently excellent service.
13th January 2012
Thank you very much for my order. The underwater MP3 player works brilliantly, I have never had so much fun swimming laps, I don’t get tired or bored any more.
Also your service is amazing, I was kept up to date with the order which was fantastic, and the delivery was before Christmas which made it even more special, and thanks very much for my cap.
I will definitely use your online shopping in the future and will have no hesitation in referring you to others.
Thank you once again.
Regards Louise Oliveri
8th January 2012
Thanks Michelle, I’ve ordered the PZ3+ and a pair of goggles.
Thanks again for your assistance ! Kind Regards / Bill Moody
7th January 2012
Thanks very much for your terrific advice. I will be on the aquashop site over the weekend to purchase a point zero 3. Regards / Bill
6th January 2012
Hello, Just a short note to say thank You for your speedy service and fantastic work on the swim caps. The club is very happy and they are selling already. We will definately use your service again in the future, Thank you. on behalf of the Gawler Amatuer swim club. Lucia Mudge
29th December 2011
Thankyou for your wonderful service I received from you over the phone yesterday ( 28th December ). I am very pleased to say my daughter's BlueSeventy NeroTx Bathers just arrived.
Again thankyou so much for great customer service and promptness in getting them to us the next day.I would definately recommend yourselves to any swimmer's here in Adelaide.
Jennifer Hill- Mawson Lakes
22nd Decmeber 2011
I brought my daughter rhiannon buitenhuis into to buy blue seventy's. We came in on morning of her swim at states. You asked we let you know how she went. We took forever to get them on but she went onto do a 2 sec pb that day and a 7 sec pb the next day. She loves them of course
15th Decemeber 2011
I wanted to let you know about the wonderful new wet suit I brought in Busso. You sold me the Reactor and we tried it out before race day.
Well I had the best swim, watching the pack gather well to the bunsborough side and thinking should I be further West but not I was in a perfect line, and did a 1.08 which while not overly fast is the same as my pb swim in an Ironman. - in 1998 in my first Ironman - Hawaii. Factoring in the swell and wind this is evidently a blistering time.That swim set me up for a flying bike, and run PB and I won my age group by almost 2 hours!!!
Hope to write a book one day about my Ironman career, and I will certinally feature Aqua shop.
Thanks again for your efforts and great customer service.
14th December 2011
Its Dale Mountjoy from Seymour I just wanted to say a very big thankyou for your encouragement in the run at Busselton it helped a lot, last time I saw you I had 3 wrist bands, you will be pleased to know I got the 4th wrist band and crossed the line without walking at all and was very happy with my time of 11hrs20mins (swim 1.01 wetsuit was a bit slow LOL)
See you at Melbourne
17th November 2011
I received my Swimsense on Monday and have used it twice (Tuesday & today). It's FANTASTIC!!!!!
Thanks for the Vision goggles as well, tried them out the morning and they are winners. Will use them in race 1 of the Gatorade Tri Series in St Kilda this weekend.
Work takes me to Melbourne a few times in the next couple of weeks. What is the address that I should drop that empty box back to?
14th October 2011
Thank you so much for my order it is greatly appreciated, my daughter is so happy with her new fins and swimming bag. If I require more products i will be purchasing from you guys again.
Yours sincerely Rebecca
2nd October 2011
Thank you for your delivery
Your service was very accessible and extremely prompt
I would happily recommend your site to other people
18th September 2011
Just writing to say I LOVE my Funkita Stratosphere togs. This was the first time I’ve purchased from Aquashop and as you know I was nervous doing it over the phone and online. I just have to tell you it was a really good experience and I’ll definitely be back.
Thanks again for all your choice, help and advice.
Cheers, Dionne Walsh
30th August 2011
Just a quick email of appreciation for all your help and exemplary service provided with fitting Stef on Saturday afternoon.
After all the dramas Stef had with race her 'S****o' Brand suits tearing on Friday night, she absolutely loved the 'BlueSeventy' and used it to post a 1 sec pb in her 100back of Sunday just outside a National time. I know some of the other Traralgon swimmers who were in the shop on Saturday also posted some great times/pbs in the new suits on Sunday!
So thanks so much for all your time and efforts in fitting the kids properly, Stef said she felt like she floated through the water and is looking forward to Opens in 2 weeks time and using the new suite again.
I'm sure your words of encouragement as well as great service played a big part in helping the swimmers improve their performances too.
Thankyou again to yourself and staff at Aquashop Melbourne, keep up the great service.
20th August 2011
Craig & Lyndell,
Just tried the blueseventy suit.
One word - awesome!
Thanks for ur help & advice!
22nd July 2011
Received today, thank you for your prompt service.
19th July 2011
Thanks for your help with the swim skins.
Last time my Blue Seventy pointzero3 swim skin was a WS size.
Thanks again and hope you're going well.
18th July 2011
Thank you so much, you have been very helpful.
14th July 2011
Good afternoon Erika
Just wanted to say thank you very much! Our jammers arrived just now safely and well packed.
The Watling family appreciates Aquashop help so THANK YOU SO MUCH!
Peter, Lara and Alastair
12th July 2011
I have recently touched base with your Aqua Shop in downtown South Melbourne, Victoria under the guidance of Craig Percival. Having many things in common helps. Craig is a 4 time Hawaii Ironman successful contender. I’m an old 70 year old contender aiming to win the age group in Hawaii in October and this will be my third Hawaii Ironman experience. I currently Coach 30+ Triathletes, College Squad Swimmers and various other groups.
Craig was and is more than helpful in offering the right advice as to the right products I need for my clients. That is a rare commodity in the fitness industry.
I am more than happy to support the Aqua Shop process and consider it as a ‘nominal’ discount sponsor for Oscar’s Triathlon Team. It’s all about providing quality and Aqua Shop does that.
25th May 2011
Thanks Michelle for your feedback.
We visited the store tonight and had a very positive experience.
25th May 2011
thanks so much for your update you have such great customer service!
24th May 2011
Thank you so much- the Monofin fin arrived yesterday and my daughter is so excited. It is “the best birthday present ever”!
10th May 2011
Just wanted to let you know that my wetsuit was fantastic in the Half! I improved my time and felt VERY comfortable in it. I loved the freedom it gave me in the shoulders and didn’t feel restricted at all. Most importantly I had no issues with asthma at all despite telling you I felt like I was choking when I first put it on! Your advice re the asthma was spot on. I cannot thank you enough for your guidance and reassurance.
Many thanks for your advice on the fit also, it felt great.
11th May 2011
Many thanks, Michelle.
As I said to both Jane and Duncan - this is excellent customer service. Complaint-handling is always tricky; but, you guys have been swift, responsive and helpful, with different people (you, Jane, Duncan - and Joe in US) taking initiatives. Appreciated.
I will recommend Aqua Shop based on this fine experience.
5th May 2011
Just a quick email to let you know
I have received the bag
Thanks for the prompt delivery.
Catch you soon
19th April 2011
Haha, okay thanks Jane! I will order on-line today. Thank you for your help and advice, I would rather get it right the first time! We just had Kate Bevilaqua and Guy Crawford up in Kalgoorlie and they recommended the blueseventy suits! It was actually another member of our Tri club that recommended your store – he bought a second hand one through you.
This means I will have to stick at doing triathlons, spending this amount of money on a wetsuit LOL!
Many thanks again, I have been really impressed with your customer service – very helpful and quick to respond!
28th March 2011
I wanted to say thank you for your guidance. We purchased the FINIS Hydrospeed in size 24 and it worked great. She loved it and swam her 500 Free in 5:50:31 - her best time.
I have informed others of your great customer service.
24th March 2011
Thank you for your help, and yes she's very happy with it.
24th March 2011
You must have been reading my mind Michelle! I was going to email you to THANK YOU for your advice, once again! He slowly and carefully tried this suit on again and, after about 50 minutes, he appeared with them on! He tried them out yesterday at his AICES carnival held at SOPAC and managed to achieve a couple of PB'S!!! So, all is good and now he is keeping them ready for Age Nationals in Adelaide next month!
So, thanks again Michelle and any further assistance or advice will always be warmly welcome!!
Have a great day,
23rd March 2011
Thank you for your email. Yes, Karlene loves the Blueseventy.
She wore that again last Sunday (The Last Blast Competition).
She came first in the 400m IM, 200m Breast, 100m Breast, 2nd
in the 200m IM. I hope it (the blueseventy) will help her in this
coming Open and Age Nationals.
We definitely come to you everytime Karlene needs a new
racing bathers. You are such a kind hearted lady and very
professional in your dealings.
23rd March 2011
Amazing service, 24 hours from order to deliver! Abosolutely fantastic and the blue seventys fit my son very well, great timing for nationals. Thank you.
21st March 2011
I thought I'd just let you know that Campbell's new Blue 70 swim suit obviously did the trick yesterday. He got a national time in the 100 breast and missed out by just a few seconds in the 1500.
Thanks for you help and advice in fitting etc.
20th March 2011
Jasmine liked the suit, she had a go in it, one out of two pbs but her pbs are hard to come by these days! so she loved it and said it was really tight and so on, she using it next at state school champs where hopefully she will remain in top two, so cross the fingers the suit gives her some boost!!!!!!!!!!
Thanks for mentioning the ankle, have region state league finals fri night so better get better by then!
Thank you again for the suit, I will keep an eye out for next one on sale so i have a spare in reserve for her! actually thank you for the discount card, great!
19th March 2011
My wetsuit and accessories arrived safely. It fits like a glove – literally!!!
19th March 2011
I hope you receive this email. I just want to say a BIG THANK YOU for all your help when I called you on Monday with my dilemma of being sold size 40 Arena bathers from Swimmers World Perth. We received the size 36 Arena Powerskin full Body short Leg swimsuit today that we purchased from you and YOU ARE OUR HERO. They fit beautifully even though it took a little while to get them on my 11yr old daughter Tahlia :) Thank you once again for looking after us and I managed to sell the pair I got from Swimmers World (size 40) to another girl in our club even if it was at a big reduced price but they were happy and so were we to get rid of them as it didn't look like they would fit Tahlia properly in the near future. A lesson learned by me.
18th March 2011
Thank you. This is very helpful. I think we will go with the Hydrospeed 2 for right now and if she makes her age group championship meets we will try the blueseventy.
Truly very helpful.
15th Feb 2011
I picked up my order this afternoon. I am very impressed with how quickly my
order was dispatched. I am also thrilled with the swim cap and mess bag which
accompanied my purchase, free of charge. What a lovely surprise. Thankyou so much.
It has been a pleasure doing business with you.
I will definitely be recommending you to family and friends and I will happily share
the catalogue you sent me with friends and colleagues at work.
Thankyou so much.
27th March 2011
Wearing your bathers, I got a 1.5 second pb in my 100 backstroke, a 2.3 second pb in my 200 I.M and also got my 100 freestyle national time in Tasmania 2 weeks ago.
Thankyou for rushing them to me,
9th July 2010
Thank you for your fantastic service - greatly appreciated Larri
26th May 2010
I ordered the size 24 as you advised and it is a great fit. It took a bit to get her into it, but you did advise us this would happen. It looks great. It was an absolute pleasure dealing with you and your company. Placed the order Monday and had it by Wednesday. Fantastic service, will definitely be using you again. I can see now why you were so highly recommended by my friend.
18th May 2010
Craig & the gang,
thanks for your great service & products at Aquashop Brisbane. We have moved from Brisbane back to melbourne. Whenever I call through an order you are very quick & have great product knowledge. I love my new blue seventy suit.
Long may you reign,
2th May 2010
The order was received today. Amazing!
12 May 2010
I have received our order and thank you for your prompt delivery.
11th May 2010
Thanks for the prompt service.
13th April 2010
Hi Michelle i have received the suites 11am Monday our time. Thank you very much for your excellent service. Hope to do business again in the near future
Just wanted to take a moment to say thanks for the great service, advice and especially fit on race morning at Port Macq on the weekend.
Nic in particular was excellent.
One further piece of advice if I may - I have ended up with a inch long ( and quite deep ) cut on the right arm of my nice brand new Synergie suit :( . Can I do anything to preserve the suit/lessen the damage?
29th March 2010
My order arrived today, thanks for the fast service I will recommend you to my friends.
22nd March 2010
Thank you for the outstanding service you gave all of us as a family on Saturday. I realize we were probably not the easiest and I was a little stressed. Your professionalism and expertise was above and beyond considering your store was so busy. I shall in future trust the expertise of Aquashop staff. Taylor is happy with her suit and will do as you advised practice fitting it prior to this coming week. Please also pass on our sincere thanks to Michelle. Hope you have a good weekend. Regards Veronica.
13th march 2010
Just a quick note to say thankyou very much. Bathers arrived the very next day after I had ordered them and they where perfect.
So a huge thank you from the Pratt Family.
5th March 2010
Thank you for helping me with this. I appreciate your prompt and excellent service each time I purchase from you.
5th March 2010
To Whom It May Concern,
My daughter has been a fan of your swimsuits. The blue seventy suit that
was banned was just perfect for her. We weren't sure when your kneeskin
would be available, so she tried a competitior's suit thinking it might
work. Unfortunately, it fit like a "bag" after just one race and the hips
were not made for someone of her build. Anyway, she purchased your suit as
soon as it was available and we also just received our second through you
buyback program. I thought the process would be a difficult but I was
surprised. Not only did I find the paperwork easy but the turnaround time
was much shorter than expected - a few days. Anyway, the fit is, once again,
PS- Thanks for the goggles!
3rd march 2010
Just thought you would like to know that Bethany wore her Nero TX to win the 15yrs 10km at Open Water Nationals.
2nd March 2010
I placed an order for the Fini mp3 player last Wednesday night from Western Australia and was thrilled to find that it arrived here on Friday around lunchtime. This is fantastic service! I will definitely use Aquashop again.
I have tested the player once so far and am really happy with its function and comfort but will provide a more detailed review when I have had a better chance to try it.
Karen, Perth, WA
24th Febuary 2010
Got them, they incredible, thanks :)
16th February 2010
That's great. Thanks so much Michelle. Brilliant Service
16th February 2010
Thank you so much for the blue seventy jammer when i tryed it on it became a perfect fit and i wore it for the first time in competetion this past weekend at the nsw state opens in all of my races. This is including the final in the 400 im where i went 5 seconds faster that what i went at the state age champs, just last month. The suit feels like im on a bike going down hill in the water and doesn't fill up with water,
Which is great. Also out of the water it is a very comfortable suit to wear, where as other suits i have worn in the past have filled up with water or felt very uncomfortable. Anyways thank you again it is the best suit i have ever worn.
Martin Pappas. :)
15th February 2010
Last week I purchased a pair of blue seventy jammers from you for my son - the customer service I received from you was exceptional, that alone would gave guaranteed my return business, but as well as that, my son swam a 3 second PB in the 200 IM and a 6 second PB in the 400 IM at state open - he puts it all down to the swim wear - he said he felt great in them and that he felt fast ( attitute counts for a lot too I think ) - so it looks like you have a great product as well. so a very big THANKYOU to you both - you will be seeing us again
michael schwizler ( proud parent )
daniel schwizler (ecstatic swimmer )
9th Febuary 2010
thanks for this info.
My daughter put the suit on again yesterday arvo and swam for 90 minutes.
it took around 20 minutes to fit, so that's not too bad.
she said the suit felt amazing in the water, and when she swam this morning in her regular swimwear she said it was like swimming in her clothes.
with her new swimsuit, at the end of a 7km set, she did a pb for her 200 free.
she gives the blue seventy a huge thumbs up.
5th February 2010
Order received and racewear fit well.
Thank you very much for your excellent service
22 Jan 2010
Most happy yes, thanks a lot. Please proceed.
DEC 10th 2009
Re: Your Ref-7190. Customer No: 29601
Today, I received the gorgeous cozzies that you put together for me. I would just
like to say thank you, not just for the costumes but the voucher which accompanied
It is rare to have such wonderful customer service and I wanted to thank you
Very much appreciated….and have a fab Xmas too!
26th Nov 2009
Got my order first thing this morning, best service I have ever had,
18th Nov 2009
Product received thank you very much for prompt service
31st August 2009
Thank you to all the sponsors for the great opportunity of swimming in Fiji.
It was a fantastic experience that I believe will help me with open water swimming in the future. It is a week that I will never forget. Your support
is very much valued and appreciated.
25th August 2009
On behalf of the Australian Lifesaving Team, I would like to thank you for your
assistance with purchasing and production of the requested swimsuits within the
tight timeframes at a reduced cost.
All members were able to compete at the highest level with some amazing results in
the pool and surf with the use of the B70 suit.
The Australian Lifesaving team was able to defend the World Games title in Taiwan,Chinese Taipei.
We held off the challenge of the Italians, New Zealanders and Chinese teams.
Looking forward to working with you in the future.
26th July 2009
I want to thank you very much for giving me such a wonderful deal on my wetsuit, and sending it out to Gatineau, Quebec in time for Junior Elite National Championships.
It was such a relief knowing that I would have a top of the line wetsuit on race
day. Having tried your wetsuits before, I was amazed with the quality and I am so
excited now to own one. Thank you again for your support!
15 October 2007 6:29 PM
Hi Aqua Shop,
Just wanted to say, you guys are great.
I ordered a Swimp3 v2 mp3 player from you, which was dispatched promptly the following day, and arrived two business days later. The item was very well
packaged, and did of course arrive in excellent condition.
Infact, I'm so happy with the service, I've just ordered another one.
Keep up the great work guys, and I'll see you in the pool! :)
05 Oct 07
Thank you so much for expediting my order this week (a pair of flippers and diving toys). I just spoke with my little nephew in Perth who is absolutely thrilled about his gifts. My sister and her husband are taking my niece and nephews to Rottnest Island tomorrow, so the timing of the arrival of the package (today) was perfect.
Two big thumbs up for your great service and great products.
14th Sept 07
The togs fit well, thankyou for your prompt delivery.
First wear will be next weekend in NZ.
10th Sept 07
Hi Aqua shop,
I just wanted to thank you for getting my replacement order out to me so quickly. The children’s swim vests came in time for our holiday to Fiji and the girls had an awesome time in the pool. It made our holiday all the more relaxing knowing they had their vests and helped them develop their confidence in the water.
Once again, thank you for what ended up being great, timely service.
Yours Sincerely, Claire Kennard
28th August 07
I would just like to pass on my thanks for your service and support at the Yeppoon Half Ironman, without the wetsuit I purchased on the Saturday, I am pretty sure I would have struggled to even complete the swim as a choppy ocean is far different to any pool. So thankyou so very much to yourself and your husband (extremely sorry but I forgot his name, I do that).
30 August 07
Thanks again Brett. The deal you have given us is fantastic. It was above and beyond what I expected. I will definitely be recommending Aqua Shop to all my swimmers and other coaches in the future.
26th July 07
Thanks for getting the flippers and board for me. The parcel arrived
today and all is well.
19th July 07
Thanks for the chat, and the change in order. Greatly appreciated.
I will be bouncing your site details around my club for sure.
thanks for the reply, your a champ!
sending everyone i know to your stores!
have a good one,
I have said it before and will say it again, 'Aqua Shop' is one of the few companies I have dealt with that provides a prompt friendly and reliable service.
It has always been a pleasure to recommend your company to my master swimming colleges and friends.
Monofin Received! What a magnificent training aid
Thanks for that
Brett – outstanding service – thank you
I’ll nominate you for website of the week on Ironmantalk.com – Kiwi podcast for Ironman/Tri’s and an excellent site.
Thank you – and i will come back
Dear Erica, Peter and Brett,
Thankyou very much for all your help and advice with the monofin. I am indeed " one "Happy Customer" !.....your swimmingly Wendy
Wow, you guys are amazing. Thanks so much for sending it already, I am totally blown away by your thoughtfulness and great service.
Thank you for the prompt supply of the replacement snorkels and also the express bag for return of the two original snorkels. I am impressed with the customer relations management of your business. (Barry)
This is just a thank you "E" from me in relation to the service and assistance in purchasing my Iron Man wet suit.
The help in sizing and purchasing was spot on with the wetty fitting like a glove...........a rather odd looking glove, but a glove anyway.
Thank you very much – the parcel arrived today and the replacement sizes are much better. Thank you also for the extra bathers and swim cap – Izak was thrilled with it! I will be letting everyone at Aquatic Achievers know about the wonderful products as well as the follow up care that you have provided.
We have just completed SA states and are off to Darwin in May, then on to Colorado in July so it will be a pretty full on year. I'm sure we will be purchasing new jammers again soon. Look forward to doing business with you in the future. Thanks again for all of your help. If at anytime you think a new product might assist us, please let me know.
Until we email again take care.
Zoe & Kieran
Thank you very much for the service you have provided my daughter Jocelyn with in her choice of replacement bathers. We have selected a replacement pair and sent off the remaining bathers in the return post pack today. It is a pity she did not need more bathers as she could well have chosen any of the ones you sent. We will definitely use the mail order in future and encourage others at our diving club to do the same.
We are appreciative
Lisa and Jocelyn Burnett
This is Janet Wong-Wedlake from Malaysia. Sometime in early August you put me in touch with Brett from your Gold Coast branch to pick up some items? Well I just wanted to say thank you cos I really enjoyed browsing in that shop. I had such a good time shopping there and Brett was really really helpful. Plus it's always an honour talking to an Ironman. Next time we're in Brisbane, I'll be sure to look you up in Camp Hill Brisbane. Cheers again.
Janet - Sept 06
I also wanted to say I am loving the swim mp3 player. I use it all the time and are not bored!!! It also keeps me going - just one more song!!! Regards Alyson - Sept 06
Far out Brett, - Thanks very much - customer service at it's best I will be sure to pass this on!!!!! CHEERS TIM Middle Rock Park NSW - Aug 06
Feedback provided by a customer July 06 on the Lane 4 Thunder Goggle
We thought that we would give you some instant feedback on the lane4 goggles that we bought (the purple ones) on Tuesday.
Ella wore them training the next day and she came out so excited - she used the words totally amazing, really comfortable and easy to wear, they dont leak at all and they stay in place when you dive - they are soooo much better than the others that I have been using except that damien and richard
can see her eyes and know whether she is attending! Thank you so much for
the recommendation. clare (QLD)
Hi Michelle Just a quick update to let you know the SwimP3 is going fantastic and my husbands swimming has improved !!! He is having a great time slipping through the water to his favourite tracks. Thanks again for all your patience and support to get it working Regards Siobhan - May 06
Dear Aqua Shop
Thank you and your company for your prompt and outstanding help.
Michael Walsh - April 06
I’m glad to inform you that I have received the Leppin Enduro today ( 16th ) and thank you very much for the trouble taken. Your packing was perfect and it reached my home without any trouble.
Thank You once again.
You are providing excellent service and I'll be sure to shop with Aqua Shop again Kind Regards Rowena - March 06
Thanks very much for sending me the swimming costume.
I received it in the mail last Friday. That's quick service!!!
It is exactly what I wanted.
Thank you Aqua shop for you excellent customer service and time given to me when buying my wetsuit for the Canberra Half Ironman. Nathan (NSW)
I would like to take this opportunity to congratulate Brett and Peter on their help and excellent service in assisting me in buying my daughters race suit. Not only did they help me chose the correct product she needed but they also ensured it was delivered in time for her carnival the next day.
Nicole and Michelle
I received the new Lane 4 Hydro Vision goggles as ordered last week and did a 1.5km ocean swim this morning. The seal is very good and comfortable but it is the quality of the lens and the wide vision which stood out. I'm not lending these goggles to anyone!
Just a quick note to tell you that my son Keelan, won the 100m & 50m breaststroke Pacific
School Games trials for 13 yr olds in South Australia today wearing the FINIS skins.
He also finished 2nd in the 100m free & 3rd in the 50 free.
All races were big pb's (I think in future you may get a few sales from the club.)
Thanks Brett, if it is swimming it will be none other than you and AQUA SHOP for me and my daughters.